Returns & Refunds Policy

Due to the perishable nature of our food products, Duke's Mayo does not accept returns of opened or used items. If your order arrives damaged or incorrect, please contact our support team within 14 days for a replacement or full refund.

Return Process

• 1.
  Check Your Order

  Inspect your shipment immediately upon arrival to ensure all jars are sealed and the contents are in perfect condition.

• 2.
  Document Issues

  If you notice damage or receive the wrong item, take a clear photo of the product and the shipping label as proof.

• 3.
  Contact Support

  Email our customer service team with your order number and photos to initiate a claim for a refund or replacement.

• 4.
  Processing

  Once approved, we will process your refund to the original payment method or ship out a fresh batch of Duke's within 3-5 business days.